Terms of service

Terms and conditions of sale

These terms govern the sale of products on www.otticaocchiocrema.it. The seller is Ottica Occhio! di Iacopo Guanzini, Via XX Settembre 15, 26013 Crema (CR), Italy, VAT no. IT01697610192. By placing an order, the customer confirms they have read and accepted these terms, the Refund policy, the Shipping policy and the Privacy policy.

Orders

You do not need an account to buy. After placing an order you receive a confirmation email with your order number; the contract is concluded with this confirmation.

Product availability

Availability shown on the site is updated in real time. Many models exist as a single piece, sold both online and in our shop in Crema: if an ordered product is no longer available, we will contact you by email or phone and refund the full amount paid. Product images and descriptions are prepared with care, but colours and details may vary slightly depending on your device.

Prices and payment

Prices are in euros and include VAT. Shipping costs are shown at checkout before payment. Available payment methods are shown at checkout; orders are dispatched once payment is confirmed.

Order cancellation

An order can be cancelled until it has been shipped, by emailing info@otticaocchio.it or calling +39 0373 630369. For orders already shipped, the right of withdrawal described below applies.

Shipping and delivery

Costs, delivery times and customs duty conditions are set out in the Shipping policy.

Right of withdrawal and returns

You may withdraw from your purchase within 14 days of delivery, as described in the Refund policy. Custom orders and complete prescription glasses with lenses are excluded from the right of withdrawal.

Legal guarantee

Products sold to consumers are covered by the legal guarantee of conformity under the Italian Consumer Code. To report a defect, email info@otticaocchio.it with your order number and a few photos of the product.

Contact

Email: info@otticaocchio.it
Phone: +39 0373 630369
WhatsApp: +39 340 866 3416

Governing law and jurisdiction

These terms are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction where required by law; in all other cases the court of Cremona has jurisdiction. This does not affect the rights granted to consumers by the laws of their country of residence.